The great English breakfast and a Friday
What
is it about a Friday that means when I walk into one of our restaurants and see
the luscious sausages and crispy bacon, black pudding and all the trimmings
that I suddenly can’t get the great English breakfast out of my mind? And on a
Friday it seems to have a big sign above it saying – ‘YES it's Friday, go for it!’
Food quality
The
secret for me is the quality of our sausages. We talk about this a lot at
bartlett mitchell; we definitely sell the best sausages available – they are not
the cheapest but, my oh my, how much better than those cheap fake pink
alternatives. This is where we can see customers really walking with their
feet – if it’s great quality, they will pay a little bit more. But if we were
to economise – even if meant a cheaper product for customers to buy – the sausages
would not fly out the door as they literally do now.
Catering in a recessionary climate
We think it’s a great example of how even in
recessionary times, customers are discerning about the food they eat. Whilst
we might have austerity measures in our daily lives to cope with the economic
climate at the moment, there are those occasions when you are going to spend
your hard earned cash. What customers’ want is consistency - something they
know, like and trust.
If we took that Friday morning reality check every day –
to check that what we have on offer is worth that exchange in money – then even in tough times, sales will still be forthcoming.
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